NICE Takes Gold and Silver at the 2019 Stevie Awards for NEVA and CXone

Accolades recognize NICE Employee Virtual Attendant for innovatively
empowering collaboration between the human and robotic workforces and
NICE inContact CXone for innovation in customer service

HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that NEVA
(NICE Employee Virtual Attendant)
has been presented a Gold Stevie
at the 13th annual Stevie® Awards for Sales & Customer
Service. The first virtual attendant designed with the employee in mind,
NEVA received the award for leading edge innovation in AI and virtual
assistant technology in the ‘contact center solution – new version’
category.
NICE inContact CXone
– the world’s #1
cloud customer experience platform – was recognized for innovation in
customer service and received the Silver Stevie award in the same
category.

Presented by the Stevie Awards, which organizes several of the world’s
leading business awards, the accolade recognizes the achievements of
customer service, business development and sales professionals. 2,700
nominations from organizations of all sizes and in virtually every
industry, in 45 nations, were evaluated in this year’s competition.
Finalists were determined by the average scores of more than 150
professionals worldwide, working in seven specialized judging
committees. Winners were announced on February 22 at Caesars Palace in
Las Vegas, Nevada.

NICE
Robotic Process Automation
(RPA), with its NEVA innovation, is
disrupting the market by uniquely combining both desktop (attended) and
robotic (unattended) automations, enabling seamless cooperation between
humans and robots and therefore driving true digital transformation.
NEVA marks the beginning of a new workforce where employees are
empowered by their robotic assistants to deliver meaningful,
personalized customer experiences. By responding to voice or text
communication from employees while offering real-time process guidance
and executing multiple and varied tasks on their behalf, NEVA uniquely
ensures alignment with and supports the human workforce while freeing up
employees to focus more on connecting with customers. Pushing the
threshold in personal customer service and technological innovation,
NEVA is a natural integrator with the capabilities to rapidly interact
with any desktop application, achieving 100% processing accuracy. Fully
GDPR and other regulatory compliance adherent, NEVA accurately processes
back office tasks and seamlessly alerts a human to intervene or
authorize more sensitive matters for compliance purposes.

“We are honored to receive this prestigious acknowledgement for our
innovative contribution towards taking customer engagement to new
heights within the industry,” said Barry Cooper, President, NICE
Enterprise Group
.” As leaders in attended automation, we have
leveraged an unprecedented opportunity to combine Robotic Process
Automation with smart virtual assistant technology to effectively
synchronize both the human and virtual workforces. NEVA enables humans
to deliver exceptionally tailored experiences while the robotic
workforce dramatically improves processing accuracy, speed and overall
operational efficiencies.”

NICE inContact CXone is the leading cloud customer experience platform.
CXone unifies Omnichannel Routing, Analytics, Workforce Optimization,
and Automation & Artificial Intelligence – providing a seamless customer
and agent experience – as part of one enterprise-grade, cloud native
platform. With its Open Cloud Foundation, CXone powers rapid innovation
via open APIs, leading scalability and reliability (guaranteed 99.99
percent uptime), and carrier-grade connectivity (guaranteed voice
quality).

“This second annual Stevie award for NICE inContact CXone demonstrates
our ongoing commitment to delivering innovative solutions that enable
companies of all sizes to win every customer interaction and earn
lifelong loyalty,” said Paul Jarman, CEO of NICE inContact.
“According to the NICE
inContact CX Transformation Benchmark
, an overwhelming majority – 81
percent – of consumers are likely to switch to a competitor after just
one bad customer service experience. Delivering exceptional customer
experience each and every time isn’t a luxury, it’s a requirement for
success in today’s CX economy.”

“The 2019 judges were impressed by the caliber of this year’s
nominations, which are worthy of public recognition. We hold the quality
of NEVA’s as well as NICE inContact CXone’s accomplishments as
remarkable and applaud NICE on these cutting-edge innovations,” said Michael
Gallagher, President and Founder of the Stevie Awards
.

About NICE
NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.

About NICE inContact
NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer experience
platform. NICE inContact CXone™ combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner ecosystem,
providing applications from partner companies on the CXexchange
marketplace that are designed to integrate with CXone. NICE inContact is
recognized as a market leader by the leading industry analyst firms. www.niceincontact.com

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper and Mr. Jarman are
based on the current beliefs, expectations and assumptions of the
management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe,
expect, may, will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but
not limited to the impact of the global economic environment on the
Company’s customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand for the
Company’s products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company’s reports
filed from time to time with the Securities and Exchange Commission,
including the Company’s Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.

Contacts

Corporate Media
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com,
ET

Yisca Erez +972 9 775 3798, ir@nice.com,
CET

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