TeamDynamix Awarded the 2019 Info-Tech Research Gold Medal for IT Service Management (ITSM)

TeamDynamix Recognized for Overall Platform Performance and
Customer Experience

COLUMBUS, Ohio–(BUSINESS WIRE)–TeamDynamix
announced today that Software Reviews, a division of world-class IT
research and advisory Info-Tech Research Group, has recognized
TeamDynamix for the second consecutive year with a Gold Medal in their
2019 Data Quadrant Awards for IT Service Management (ITSM).
TeamDynamix was one of 18 ITSM platforms evaluated by more than 700 end
users of ITSM software. Click
to Tweet
.

TeamDynamix offers IT Service Management (ITSM) and Project Portfolio
Management (PPM) on a single platform. Geared toward education,
government, and healthcare, the solution is focused on helping
organizations improve IT
maturity
and deliver an enhanced end-user experience. Bound by the
common challenges of rapidly increased tech spend and resource
constraints, these sectors benefit from using a platform that is easy to
use, own, and operate.

“We are honored to be recognized as a gold medalist in the leader
quadrant,” said Andrew Graf, chief product strategist at TeamDynamix.
“We are highly focused on delivering a solution that helps our customers
manage the influx of technology and increased demands of the end user –
this includes heavy focus on self-service and knowledge centered service
(KCS).”

Knowledge Centered Service (KCS) and Self-Service Portals help
organizations improve end-user satisfaction while also reducing the
drain on resources. TeamDynamix scored in the top rankings for these two
key areas. “Clients want interaction with a technician when it’s
critical, and they want easy answers when it’s not,” added Graf. “From a
KCS standpoint, that can be challenging. Every request can be tagged
with a knowledgebase article, and it continually feeds that level of
self-service.”

“We look at both solution capability and vendor stability, and
TeamDynamix scores high in both,” explains David Piazza, President of
Software Reviews. “Notable areas in which TeamDynamix scored high
include the top ranking for vendor support, a 100 percent NPS for
organizations with over 5,000 employees, and an emotional footprint
score of 88 percent.”

About Software Reviews

Software Reviews is a division of Info-Tech Research Group Inc., a
world class IT research and consulting firm established in 1997. Working
in the vendor space for two decades, Software Reviews is a leading
source of expertise and insight into the enterprise software landscape
and vendor relationships. The organization assists members by providing
accurate insight into the experience of purchasing and owning software
through the collection of real data from real IT professionals to get an
accurate and unbiased understanding of complex software purchasing
decisions.
http://www.softwarereviews.com

About TeamDynamix

TeamDynamix offers Service and Project Management together on a
single cloud-based platform. TeamDynamix transforms IT from order taker
to strategic innovator. Organizations in the public sector, education,
and healthcare leverage the solution to improve IT maturity, optimize
resources, and deliver enhanced end-user service. TeamDynamix offers IT
Service Management (ITSM), Project Portfolio Management (PPM), and
Enterprise Service Management (ESM) together in one solution.
More
at 
TeamDynamix.com@TDXBuzzLinkedIn.

See our online press kit with images here.

Contacts

Jennifer Harrison for TeamDynamix, 916-716-0636 or jennifer@pandopublicrelations.com

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