InMoment and Foot Locker Present at the 2019 CXPA Insight Exchange

Partners team up to discuss how great storytelling can fuel a
customer-centric culture and change at this year’s Insight Exchange in
Salt Lake City, Utah.

SALT LAKE CITY–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/CEM?src=hash” target=”_blank”gt;#CEMlt;/agt;–InMoment, the leading provider of Experience Intelligence (XI)
technology, will present with Foot Locker, a global footwear and
sportswear retailer, at this year’s CXPA Insight Exchange event, “The
Art of CX Storytelling: How to Craft a Narrative that Powers Effective
CX Initiatives.” The CXPA’s Insight Exchange will take place in Salt
Lake City May 15-16. Andrew Park, VP Experience Intelligence Strategy at
InMoment, and Tyler Saxey, Director, Customer Experience at Foot Locker,
will present Thursday, May 16, at 11:20 a.m.

CXPA is an organization promoting the growth of its members, as well as
advancing and understanding the field of customer experience. Each year,
the organization hosts the CXPA Insight Exchange, which is the only CX
event created by members for members. The event will provide learning
and networking for all those attending, in addition to the sharing of
best practices, developing standards, and a greater understanding of the
field of CX.

“While most companies are competing on customer experience today, it
takes a massive shift in culture and business practices in order to
orient a business around the customer in ways that also benefit the
bottom line,” said Park. “Effective CX storytelling melds qualitative
and quantitative elements into compelling, data-driven narratives with a
unique ability to drive the right kinds changes. Foot Locker is a
powerful example of a brand that has mastered this skill to support both
business initiatives, and a deepening relationship with its customers.”

About InMoment

InMoment™,
the leader in customer experience (CX) intelligence, arms enterprises
with compelling insights to fuel high-value action and relationships
with both customers and employees. The company’s industry-leading
Customer Feedback Management platform
leverages a proprietary,
AI-based analytics engine to power a full suite of Voice
of Customer
(VoC), Voice of Employee (VoE), and Employee
Experience
technologies. InMoment provides innovative solutions and
related support services to more than 350 leading brands across 95
countries. For more information, visit
http://www.inmoment.com/
.

Contacts

Lisa Davis
VP Communications
news@inmoment.com

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