PagerDuty Solution for HybridOps Accelerates Digital Operations Maturity

The PagerDuty Solution for Hybrid Operations orchestrates real-time
action among teams across the organization for improved business outcomes

SAN FRANCISCO–(BUSINESS WIRE)–PagerDuty, Inc. (NYSE: PD), a global leader in digital operations
management, today announced the PagerDuty
Solution for HybridOps
. PagerDuty empowers organizations to better
deliver always-on, real-time experiences to their customers. The
platform embraces HybridOps, an approach to digital operations that
enables businesses to orchestrate intelligent, real-time response across
distributed teams that utilize different operating models. The solution
for HybridOps supports mission-critical functions such as traditional
Network Operations Centers (NOCs), DevOps, security, and customer
support.

Competitive pressures and raised expectations are driving enterprises to
deliver improved customer experiences in a more agile manner than ever
before. While most organizations have years of investment in on-premise
systems and legacy delivery practices, these same teams are now choosing
to augment existing systems with new cloud-based projects that leverage
microservice-based architectures, along with new delivery and support
practices. This resulting complexity and new reality are forcing
organizations to mature practices across a mix of technologies and
operating models.

“As we’ve transitioned teams to a you-build-it, you-own-it world, we try
to measure the success of those transitions solely based on their
operational readiness,” said Nestor Camacho, Manager, Oracle Operations
Command Center at Oracle Cloud. “This allows us to tie metrics back to
business impact, no matter what the operating model in each team is —
ITIL, DevOps or a combination of both.”

PagerDuty serves as the hub for real-time operations at the center of
enterprise HybridOps operating models. By combining machine data
generated from software-enabled devices and how humans respond to this
data during disruptions, PagerDuty provides insights into the health of
critical business services. These insights keep operations running by
orchestrating people and teams across the organization to quickly
resolve an issue, enabling their technical teams to focus on the goal of
delivering amazing customer experiences, regardless of what operating
models and tools are in use.

Customers using the PagerDuty platform for HybridOps are leveraging new
products, including Event
Intelligence
, Modern
Incident Response
, and mobile, as well as the company’s rapidly
growing integration ecosystem. PagerDuty’s Solution for HybridOps
uniquely combines automation and artificial intelligence so enterprises
can realize immediate benefits, such as improved collaboration and
reduced service disruptions by:

  • Breaking down walls between ITOps, DevOps, and the business. PagerDuty’s
    bi-directional integrations with IT service management tools like
    ServiceNow and Cherwell, and enterprise communication tools like Zoom
    and Slack, democratize access to operational data. Teams can quickly
    access the information and context needed to take action that drive
    operational improvements. This results in better speed and efficiency
    in digital operations.
  • Allowing teams to work with the tools of their choice.
    PagerDuty’s 300+ vendor-agnostic integrations
    across ITSM, DevOps, DevSecOps and customer service solutions
    coordinate seamlessly across multiple tool chains, providing
    interoperability without forcing teams to leave familiar interfaces.
    For example, the newest version of the ServiceNow integration enables
    multiple ITSM and NOC teams to coordinate a real-time response without
    leaving the ServiceNow interface. Additionally, the new version of the
    Slack integration allows DevOps teams to drive complex actions from
    within a ChatOps interface.
  • Easily incorporating advanced machine learning insights from
    real-time operational data.
    Teams use PagerDuty’s proprietary
    machine learning algorithms to filter signals from the noise, enabling
    them to more quickly resolve issues so they can focus on planned,
    strategic work. PagerDuty’s Intelligent Alert Grouping and other AI
    capabilities drive immediate efficiencies from a customer’s existing
    data, with no lengthy model training required.
  • Getting teams started quickly. PagerDuty is a mobile-first,
    consumer-grade experience that doesn’t require expensive professional
    services implementations. ITOps and DevOps teams can also depend on
    the enterprise-quality platform, which offers a high level of
    reliability, security and scalability for the entire organization.

“Our customers exist in a hybrid world that uses a mix of operating
models, tools and practices,” said Jonathan Rende, senior vice president
of product at PagerDuty. “PagerDuty’s platform integrates data from a
variety of products and helps orchestrate real-time response to enable
traditional Ops and DevOps teams to work together seamlessly in service
of customers.”

PagerDuty uniquely accelerates product innovation, improves customer
experience and gives both technical professionals and business leaders
the gift of time. Learn more about the PagerDuty Solution for HybridOps
at the Knowledge
2019
event on May 6 at the PagerDuty Booth #737.

About PagerDuty

PagerDuty, Inc. (NYSE: PD) is a leader in digital operations management.
PagerDuty empowers organizations of all sizes with real-time and
data-driven insights to drive better business results. DevOps, ITOps,
and SecOps teams use PagerDuty’s award-winning platform for real-time
operations to improve operations, deliver exceptional customer
experiences, and accelerate innovation. Today, over 11,000 organizations
across all industries have deployed PagerDuty. Notable customers include
IBM, GE, Box, and American Eagle Outfitters. To learn more and try
PagerDuty for free, visit www.pagerduty.com.
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Source: PagerDuty

Contacts

Media Contact:
Katy Kenealy
katy@methodcommunications.com

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