Alorica Brings 20 Years of Customer Experience Prowess to Customer Contact Week 2019

Global Digital Transformation Provider to Showcase Award-Winning
Support Capabilities Across People, Technology, Execution and Thought
Leadership

IRVINE, Calif.–(BUSINESS WIRE)–The customer service industry has changed drastically over the past 20
years. From its start as simple call center operations to meeting
today’s expectations for omnichannel, real-time and contextual
interactions leveraging AI and cognitive intelligence, Alorica
Inc.
, a global leader in customer experience solutions, has been at
the forefront of these industry shifts. Celebrating its “platinum”
anniversary, Alorica will be at the 20th Annual Customer
Contact Week (CCW) event from June 24 to 29 in Las Vegas, sharing how
its products and expertise can enhance the customer experience for
brands worldwide.

Alorica sits at the intersection of people, execution and
technology. As the leading omnichannel provider of customer experience
solutions, we provide value by applying scale, expertise and technology
to enable improved customer experiences,” said Chris Crowley, Executive
Vice President & Chief Commercial Officer at Alorica. “We are looking
forward to participating in CCW’s 20th year celebration,
where we will be able to have meaningful and collaborative discussions
with industry leaders of like minds. And we’re equally excited to be
nominated for two CCW Excellence Awards this year.”

To celebrate both Alorica and CCW’s 20th anniversary
milestones, Alorica and CCW will be hosting a soiree at the APEX Social
Club inside the Palms Casino Resort on Monday, June 24 from 5:30 to 8:30
p.m.

On the evening of Tuesday, June 25, Alorica will be on the edge of its
seat at the CCW Excellence Awards Gala where the company has been
nominated for two awards – Best Training & Development Program, a
category Alorica won in 2018, and the coveted BPO of the Year
category.

Finally, on Thursday, June 27, Colleen Beers, Alorica’s President of
North America and Europe Operations and CCW Advisory Board Member, will
moderate a panel at the CCWomen Luncheon. The CCWomen Luncheon is a
dedicated event for women at CCW Vegas to connect with other women in
the industry to share stories, ask questions and network.

If attending the show and interested in learning about Alorica’s
multi-channel service offerings, stop by booth #809/811 to speak
with an Alorican – we will be the insanely fun people in blue and
orange! Not attending? No problem! Email sales@Alorica.com.

About Alorica

Alorica is a global leader in customer experience solutions. We are made
up of 100,000 passionate problem solvers who make lives better through
positive customer interactions—at every touchpoint—across
voice, chat and social. Leveraging new-thinking technologies—including
robotic and cognitive automation, digital transformation platforms and a
comprehensive analytics suite—we support the world’s most respected
brands with the talent and resources necessary to create insanely
great
 experiences. Alorica provides a host of world-class
services—from customer care to financial solutions and complex digital
back office services—to clients across industries of all kinds, many of
whom are on the Fortune 500. Celebrating our 20th
anniversary this year, Alorica customer service centers and operation
hubs span the globe with 120 locations in 14 countries. To learn more,
visit www.Alorica.com.

Contacts

Media Contacts
Erica McCarthy
Alorica Inc.
Erica.McCarthy@Alorica.com
949.527.4761

Sunny Yu
Alorica Inc.
Sunny.Yu@Alorica.com
714.469.8385

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