\ Global Business Process Outsourcing (BPO) Strategic Business Report 2017-2022
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Global Business Process Outsourcing (BPO) Strategic Business Report 2017-2022

July 17, 2017 --

Dublin, July 17, 2017 (GLOBE NEWSWIRE) -- The "Business Process Outsourcing (BPO) - Global Strategic Business Report" report has been added to Research and Markets' offering.



The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Also, a six-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research.

This report analyzes the worldwide markets for Business Process Outsourcing (BPO) in US$ Million by the following Horizontal Segments:

  • Finance & Accounting
  • Customer Services
  • HR
  • KPO
  • Procurement

The market is also analyzed by the following End-Use Segments:

  • Manufacturing
  • Telecommunications & Technology
  • Banking
  • Insurance & Finance Services
  • Retail
  • Others.

The report profiles 198 companies including many key and niche players such as:

  • Accenture Plc (Ireland)
  • Aon Hewitt (US)
  • Automatic Data Processing, Inc. (US)
  • Capgemini (France)
  • Capita Plc (UK)
  • Ceridian HCM, Inc. (US)
  • CGI Group, Inc. (Canada)
  • Cognizant Technology Solutions Corporation (US)
  • Computer Sciences Corporation (US)
  • EXLService Holdings, Inc. (US)
  • Genpact Limited (India)
  • Infosys BPO Ltd. (India)
  • International Business Machines Corp. (US)
  • KARVY Global Services Limited (India)
  • NGA Human Resources (UK)
  • NTT DATA, Inc. (US)
  • Randstad Holding NV (The Netherlands)
  • Sopra Steria Group (France)
  • StarTek, Inc. (US)
  • Syntel, Inc. (US)
  • Tata Consultancy Services Limited (India)
  • TriNet Group, Inc. (US)
  • Wipro Limited (India)
  • WNS Global Services (India)

Key Topics Covered:

1. INDUSTRY OVERVIEW

  • Business Process Outsourcing (BPO)
  • A Prelude
  • Advantages Offered by BPOs
  • BPO and its Role in Driving Global Expansion
  • Importance of BPO
  • Emerging Trends in BPO Industry
  • Current and Future Analysis
  • The Changing Scenario
  • Disruptive Forces Line the Future BPO Model
  • Overview of the Outsourcing Industry amid Economy Upheavals
  • Impact of Global Economic Crisis on the BPO Industry
  • Debt Crisis Drives Investors to become Risk Averse
  • Economy Outlook
  • Emerging Markets Drive Growth
  • The Asian BPO Phenomenon: Enabled by `Triple Convergence'
  • BPO Operations Bringing Appreciation to Eastern Countries
  • Trade-off between Quality and Cost Warrants Revamp of the Global BPO Industry
  • Uncertainties in Politico-Economic Policies Challenge BPO Sector
  • Benefits of Shared Services Propels BPO in Banking Sector
  • Re-shoring Strategies Highlight Salary Disparities in Different Regions
  • Growth Opportunities in Service Segments
  • BPO Adoption in End-User Markets

2. MARKET DYNAMICS

  • Outsourcing: More a Win-Win than a Zero-Sum Game
  • BPO: Its Effects on the Lifestyles of the Workforce
  • BPO's Effect on Process Work
  • Sourcing Strategy/Model: Means to Achieve Business Process
  • Sole Sourcing
  • A Model for Increasing Operational Efficiency
  • One-Stop-Shop for Comprehensive HR Outsourcing
  • Multi-Source Approach: Gains Strength
  • Benefits of Multi-Sourcing Approach
  • Challenges Facing Multi-Sourcing Strategy
  • Offshore BPO: Driving Cost-Effectiveness
  • Offshore Outsourcing of Call Centers
  • Protectionism
  • Implications for Offshore BPOs
  • A Brief Sketch of Major Outsourcing Destinations
  • Innovations in BPO Industry
  • BPOs Use Predictive Models to Improve Processes
  • Robotic Digital Work Force Reduces Costs
  • Evolving Outsourcing Relationships
  • Consultative BPO
  • Simpler Processes to Take Customer Contact Flows to New Levels
  • Flexible and Agile Customer Care Solutions for Unpredictable Issues
  • Strategic Partners in High Demand

3. MARKET TRENDS

  • Snapshots of Key Trends Characterizing the BPO Industry
  • Altering Delivery Models
  • Small and Mid-Size Companies
  • An Expanding Clientele
  • Focus on Business Process Improvement Gains Momentum
  • Industry Expertise' Becomes aMust-Have' for Service Providers
  • MSM Model to Boost Client-Vendor Relationships
  • Service Providers to Focus on Data Security
  • Migration to SaaS and Private Cloud to Gain Momentum
  • Internet of Things Poised to Drive Gains
  • Alternate Offshore Locations Challenge Dominance of Traditional Centers
  • Nearshoring Finds Favor among Businesses
  • Latin America Emerges as a Global Delivery Location
  • Continental Europe Opens Up to BPO
  • New Business Areas Make Gains
  • Industry-Specific BPO Services Continue to Gain Strength
  • Advanced Technologies Come to the Aid of BPO Providers
  • Robotic Automation Makes In Roads in BPO Industry
  • Impact of RPA on the BPO Sector
  • Social Media Networking Trend Transforms Business Strategies
  • Growing Popularity of Cloud Computing
  • Growing Use of Mobile Based Customer Service Applications
  • Voice Biometrics
  • Growing Role in Customer Verification
  • BPO Providers Warm up to Green Computing
  • Analytic Outsourcing Registers Strong Growth
  • Supply Management Outsourcing Market on an Upswing
  • Rise of Bundled IT & BPO Deals
  • BPO: Heading towards Commoditization?
  • Growing Significance of Value Addition
  • Platform BPO
  • A Key Driving Factor
  • Merchants Opt for Outsourcing to Protect Credit Card Data
  • Growing Proportion of Non-Linear Revenues
  • The Importance of Impact Sourcing
  • Challenges for Impact Sourcing

4. AN INSIGHT INTO MAJOR HORIZONTAL SEGMENTS

  • Finance and Accounting BPO (FAO)
  • Customer Services BPO
  • Human Resources BPO (HRO)
  • Recruitment Process Outsourcing (RPO)
  • HR Outsourcing Types
  • Procurement BPO
  • Knowledge Process Outsourcing (KPO)
  • BPO Vs KPO

5. FINANCE & ACCOUNTING

  • Overview
  • Robust Growth across Capital Markets BPO Offers Opportunities for Providers
  • Competition

6. CUSTOMER SERVICES BPO

  • A Prelude
  • Opportunities from Growing Web-Based Interactions
  • Contact Center Outsourcing Services Makes Inroads into New Verticals
  • Service Providers Adopt New Strategies

7. HR BUSINESS PROCESSES OUTSOURCING

  • A High-Profile Segment
  • Future Growth Opportunities
  • Snapshots
  • Multi-Process HRO Market: An Overview
  • Payroll BPO Services
  • Witnesses Broader Adoption
  • Providers Focus on Consolidation and Cost Optimization
  • Fulfillment of Objectives and Customer Satisfaction
  • Providers Target SMB Market
  • Tax/Legislative Compliance Drives Payroll Outsourcing Demand
  • HCM Software Records Impressive Gains
  • Service Providers Focus on Evolved and Dynamic Offerings
  • Globalization and Standardization of Services and Processes
  • Popularity of BPaaS Options
  • Demand for Analytics and Ideation
  • Understanding Buyers to Fulfill Specific Needs
  • Noteworthy Trends & Issues
  • Cost Reduction: Finding Favor Again in Difficult Times
  • Buyers to Adopt a Tighter Focus
  • Emergence of Mid-Market
  • Demand for Newer & Innovative Platforms
  • Trend towards Process Convergence
  • Transformation to Services TCO
  • Focus on Short-term Deals
  • Fewer Processes in Multi-process HRO Deals
  • Best-of-the-Breed Concept Gains Strength
  • Multi-Country Presence of Vendors
  • Talent Acquisition and Retention: Important Tasks
  • Rising Significance of Analytics
  • HR Portal: A Highlighting Trend
  • Migration to the Cloud
  • Self-Service: An Option for Mobile Workforce

8. KNOWLEDGE PROCESS OUTSOURCING

  • Knowledge-Intensive Companies Foster Demand for KPO Services
  • India: The Leader in KPO Marketplace
  • BPO Providers Look to Extend Presence into KPO Sector
  • Shift Towards Value Creation
  • The Only Way Out
  • Supplier Glut Imminent
  • Future Looks Bright for Analytics Outsourcing Market

9. PROCUREMENT BPO

  • Introduction
  • Robust Growth Ahead for Procurement BPO
  • Key Demand Generators
  • Major Factors Driving Companies to Seek Procurement Outsourcing
  • Growing Significance of Procurement Function
  • Future Opportunities: An Increasingly Strategic Role for PO
  • Clients Look for New Business Models
  • Relevance of Procurement Outsourcing for Large Businesses
  • Challenges Confronting PO Vendors
  • Leading Players
  • Competition Heats Up in Procurement BPO Market
  • Logistics BPO

10. COMPETITIVE LANDSCAPE

  • BPO Industry: Competitive Scenario
  • Consolidation Activity Intensifies
  • Genpact Remains at Forefront of Advanced Banking BPO Services
  • Service Providers Focus on Innovative Offerings to Move up Value Chain
  • SmartLeap Platform from Sutherland
  • SYKES Insight Analytics from SYKES
  • Virtual Briefing Center from Teleperformance
  • Select BPO Mergers & Acquisitions Activity
  • Presence of Top 10 BPO Service Providers in Various Market Segments (2014)

11. REVIEW OF SELECT END-USE MARKETS

  • Manufacturing Sector
  • Telecommunications Industry
  • Retail Sector
  • Banking, Insurance & Finance Services
  • Bookkeeping
  • Budgeting
  • Credit Card Processing
  • Financial Reporting
  • Financial Statements
  • General Ledger Maintenance
  • Bank Reconciliation Statement
  • Financial Analysis
  • Preparation of Tax Returns
  • Mortgage Processing Services
  • Banking Sector
  • Business Case for Outsourcing in Banking Sector
  • Insurance
  • A Prelude
  • P&C Insurance BPO Providers Focus on Value-Added Services
  • Industry on the Recovery Mod
  • Travel & Transportation Industry
  • Travel Services
  • Airline Industry
  • Review of Airline BPO Services Sector
  • Logistics and Transportation
  • Healthcare BPO Market
  • Government BPO
  • Construction

12. SERVICE OVERVIEW

  • Introduction
  • Vertical Vs Horizontal BPO
  • Vertical BPO
  • Horizontal BPO
  • Onsite, Offsite and Offshore BPO Models
  • Onsite Business Process Outsourcing
  • Offsite Business Process Outsourcing
  • Offshore Business Process Outsourcing
  • BPO Business Models
  • Types of BPO Structures
  • Common Services Offered by BPO Providers
  • Customer Support Services
  • Technical Support Services
  • Employee IT Help-desk Services
  • Telemarketing Services
  • Insurance Processing
  • Data Conversion Services
  • Data Entry Services
  • Planning for BPO
  • Why Outsource to Third World Countries?
  • The BPO Advantage
  • How is BPO Different from ASP?
  • Platform BPO
  • Platform BPO Vs Traditional BPO
  • Advantages of Platform BPO
  • Challenges Facing Platform BPO
  • Insights into Buyer and Supplier Aspects of BPO Services Market
  • Supplier Focus on Innovative Offerings and Partnerships
  • Procurement Concerns

13. SERVICE LAUNCHES

  • KMC Solutions Launches US Operations
  • Avaloq Launches BPO Center in Singapore
  • Wipro Plans Transaction Processing BPO Services in India
  • CGS Expands in Israel with Launch of New Office
  • Visionet Unveils Automated Pay-Off Request Processing System
  • Golden Gate BPO Establishes New Multi-Channel Contact Centre
  • Avaloq Introduces Business Process Outsourcing Services
  • Tata Consultancy Services, GE and Saudi Aramco Join Hands to Launch BPO in Saudi Arabia

14. RECENT INDUSTRY ACTIVITY

  • CSC and HPE Enterprise Services Merge to Form DXC Technology
  • Aon to Sell Benefits Administration and HR BPO Platform to Blackstone
  • NTT DATA Acquires Dell Services
  • Longreach Group Acquires Olympus Corp's Nippon Outsourcing Corporation
  • SYNNEX Acquires Minacs Group and Integrates in Concentrix Business Segment
  • CSC Acquires Xchanging, Provider of Technology-Enabled Business Solutions
  • Firstsource Group Signs Definitive Agreement to Acquire BPO Division of ISGN
  • Carlyle Group Acquires Majority Stake in Digitex
  • Accenture F&A BPO Agreement with Schlumberger Gets Five Year Extension
  • Infosys McCamish Systems and M Financial Group Announce Ten Year Extension of BPO Contract
  • Accenture and RSA Extend BPO Agreement for Insurance Services until 2021
  • Xerox Spins off Business Services Division to Form Conduent
  • Blackstone Group Acquires India BPO Operation of Serco Group
  • ExlService Takes Over RPM Direct
  • Telamon Takes Over Rizzo Consulting
  • Cognizant Acquires CNO Financial Group's India-based Operations
  • MiraMed Global Acquires On Call Consulting
  • e-Nxt Financials Merges with Tata BSS
  • Canon Italia to Acquire Integra Document Management
  • Alorica to Acquire West Corporation's Agent Services Business
  • Hinduja Global Services (HGS) to Acquire Majority Stake in Mphasis' India Business
  • Accenture Signs Five-Year Contract Extension Agreement with Deutsche Bank for Procurement BPO Services
  • Capgemini Extends Relationship with Trintech
  • Accenture Signs Five-Year BPO Contract with TNT
  • Infosys BPO and AkzoNobel Extend Partnership Agreement
  • Infosys BPO and a.s.r. Partner for Pensions Back-Office Administration
  • Infosys BPO Collaborates with PRIDCO to Launch New Center in Puerto Rico
  • Arvato Inks Deal with Telefonica
  • MBA Fakhro Forms Voyager IT Solutions
  • Expert Global Solutions Undertakes Expansion Plans
  • Spoken Communications Enters Into Technological Partnership with Startek
  • Visionet Systems Implements FREEMAN ONLINEŽ
  • SunGard Inks Deal with InCore Bank
  • Ubiquity Global Enters into Service Agreement with Wave Crest
  • Accenture Extends Agreement with Enbridge Gas Distribution
  • Serco Divests Offshore Private Sector BPO Operations
  • Owner Resource Divests Gila
  • CapMan Sells Symbio Stake to VXI Global
  • Webhelp Acquires FDI
  • Cinven Acquires Visma
  • Convergys Acquires Stream
  • SYNNEX Acquires Customer Care Services Business of IBM
  • OpenText Acquires GXS
  • Concentrix Concludes Second Phase of Acquisition of IBM's Customer Care and Industry Process Services Business
  • Convergys Takes Over Stream
  • SPi Global Acquires Bachieve International
  • Arvato Acquires Stok UK
  • Vitruvian Acquires Stake in ASP4all Bitbrains
  • Acquire BPO Takes Over Shore Solutions
  • ADP Spins Off Dealer Services Business
  • HOV Services Divests Stake in SourceHOV Holdings
  • R Systems Divests Stake


15. FOCUS ON SELECT GLOBAL PLAYERS

16. GLOBAL MARKET PERSPECTIVE

For more information about this report visit https://www.researchandmarkets.com/research/6sllb7/business_process


CONTACT: CONTACT: Research and Markets         Laura Wood, Senior Manager         press@researchandmarkets.com         For E.S.T Office Hours Call 1-917-300-0470         For U.S./CAN Toll Free Call 1-800-526-8630         For GMT Office Hours Call +353-1-416-8900         U.S. Fax: 646-607-1907         Fax (outside U.S.): +353-1-481-1716         Related Topics: Computing, Consulting and Outsourcing 
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